Job DescriptionStudent Success & Well-being Coordinator

Department: Student Services / Student Success
Industry: Study Abroad / International Education
Location: Changanassery, Kottayam
Employment Type: Full-time

About the Role

The Student Success & Well-being Coordinator is responsible for supporting students throughout their study-abroad journey — from pre-departure preparations and university fee payments to arrival and post-arrival support.

The role requires solid coordination, communication, follow-up, and relationship-building skills. The Coordinator will act as a reliable point of contact for students and parents, ensuring that they receive accurate, timely, and clear information and that important processes are completed smoothly.

The position involves close coordination with students, parents, universities, banks/financial institutions, accommodation providers, airport transfer partners, and internal teams.

Key Responsibilities1. University Tuition Fee Payment & Bank Coordination

- Assist students and parents with the process of paying tuition fees and other university-related charges.
- Coordinate with universities regarding tuition fee invoices, payment deadlines, payment confirmations, and outstanding amounts.
- Support students and parents in understanding the required payment procedures and documentation.
- Coordinate with banks and financial institutions regarding education-related fund transfers, tuition fee payments, foreign exchange, remittances, and related documentation, as applicable.
- Follow up with relevant stakeholders to ensure payments are processed within university deadlines.
- Maintain accurate records of payment status, confirmations, receipts, and related correspondence.
- Escalate payment-related issues promptly to the appropriate internal or external team.

2. Student & Parent Relationship Management

- Build and maintain strong, professional, and trustworthy relationships with students and parents.
- Act as a key point of contact for student queries and service-related requirements.




- Communicate with students and parents through phone, email, messaging platforms, and other appropriate channels.
- Understand student concerns and provide appropriate guidance or coordinate with the relevant team for resolution.
- Maintain regular follow-ups, particularly during important stages of the student's journey.
- Handle sensitive student and parent concerns with patience, professionalism, and empathy.

3. Accurate Information & Student Communication

- Provide students and parents with accurate, updated, and verified information regarding university processes, deadlines, payments, travel, accommodation, and other services.
- Avoid sharing unverified information and ensure that important information is confirmed with the appropriate university or service provider before communicating it.
- Keep students informed about important deadlines, changes, requirements, and next steps.
- Ensure communication is clear, professional, and easy for students and parents to understand.

4. Pre-Departure & Student Support

- Support students with pre-departure requirements and preparation.
- Coordinate with relevant internal teams to ensure students are ready for their departure.
- Assist students with practical requirements related to their transition to a new country and university.
- Conduct or support pre-departure briefings and provide relevant information to students and parents.

5. Accommodation Support

- Assist students in understanding and arranging student accommodation where required.
- Coordinate with accommodation providers regarding availability, bookings, payments, contracts, check-in details, and other requirements.
- Follow up on accommodation-related concerns before and after the student's arrival.




- Support students in resolving accommodation issues by coordinating with the appropriate service provider.

6. Airport Pickup & Arrival Support

- Coordinate airport pickup and transfer arrangements for arriving students.
- Share accurate pickup details, including driver/transport information, meeting points, timings, and emergency contact details.
- Coordinate with students, transport providers, and relevant university/service teams to ensure smooth arrival.
- Follow up with students after arrival to ensure they have reached their accommodation safely.

7. Post-Arrival / After-Service Support

- Maintain contact with students after they arrive at their destination.
- Provide or coordinate support for practical issues related to accommodation, transportation, university orientation, local services, and other settling-in requirements.
- Act as a support point for students during the initial stages of their study-abroad experience.
- Identify recurring student concerns and communicate them to the relevant internal team for improvement.
- Maintain a positive relationship with students throughout their study journey.

Requirements

- QualificationBachelor’s Degree in any discipline from a recognized university.
- Strong relationship-building skills with students and parents.
- Good coordination and follow-up abilities.
- Strong attention to detail, particularly when handling financial transactions, deadlines, and documentation.
- Ability to communicate information clearly and accurately.
- Patience and empathy when handling student and parent concerns.
- Good problem-solving and multitasking abilities.
- Ability to work with universities, banks, accommodation providers, and other external stakeholders.
- Good organizational and time-management skills.
- Proficiency in MS Office / Google Workspace and CRM or student management systems.
- Ability to work effectively in a fast-paced, student-focused workplace.

Pay: ₹15,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Student Success & Well Being Coordinator (India)
🏢 Hola World Education Consultancy
📍 India