Responsible for maintaining accurate records of all billing transactions. This includes updating customer accounts, processing payments, and generating reports on billing activities.
Key Responsibilities
Roles and Responsibilities :
- Answer customer's queries via customer calls, emails, chat
- Resolve customer requests such as; checking product availability for a certain point in time, order status, request for a price quotation, request for information about account status and outstanding payments, and request an account statement, a copy of an invoice, or delivery document.
- Coordinate other departments such as Order management, collections dispute, and cash application team to resolve a customer inquiry.
- Process account receivable related to finance functions as required.
- Adhere to TAT and currency and manage queues and inquiries as per agreed metrics.
- Report out daily performance and update all performance and update all performance logs abilities.
Skill Requirements
Qualification :
- Good communication skills with good command in English
- Fluency in third languages ; Japanese JLPT Certificate L3/L2
- Valuable analytical skills and problem-solving
- Good listening and comprehension abilities
- Multitasking and ability to coordinate with multiple stakeholders
- Can do attitude and flexible with scope of works
Other Requirements
1. B.Com/Bba Or Equivalent Graduation Is Required.
2. Relevant Certifications In Billing And Invoicing (Optional But Valuable)
📌 Senior Analyst - Billing/Invoicing Lead to cash (Greater Noida)
🏢 HCLTech
📍 Greater Noida
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.