We are seeking a Contact Center Engineer for a remote contract role with a healthcare organization. The engineer will support the deployment and updating of NICE InContact Studio scripts across the organization’s U.S. sites.
This role will serve as a secondary telecom engineering resource, supporting the implementation and modification of Studio scripts within NICE CXone. The engineer will receive design changes from the project lead and will be responsible for making the required changes and scripting within CXone.
Key Responsibilities
- Support the deployment and updating of NICE InContact Studio scripts across U.S. sites.
- Implement design changes provided by the project lead within NICE CXone.
- Develop and modify Studio scripts based on project requirements.
- Support the conversion of pharmacies from RingCentral to NICE.
- Serve as a secondary telecom engineer supporting contact center implementation activities.
- Assist with implementation and updates to the recent contact center system.
- Conduct user training as needed to help employees understand and use the new system.
- Prioritize multiple project activities and tasks effectively.
- Communicate project updates and technical information clearly.
- Support project activities through strong organization and project management skills.
Required Skills
- Experience with NICE InContact Studio / NICE CXone.
- Contact center engineering or telecom engineering experience.
- Experience developing or modifying Studio scripts.
- Ability to implement technical design changes within CXone.
- Experience supporting contact center system implementations or migrations.
- Strong communication skills.
- Strong prioritization skills.
- Strong project management and organizational skills.
- Ability to provide user training when required.
Work Arrangement
- Remote
- Contract
#NonVax
Pay: ₹78.00 - ₹83.00 per hour
Expected hours: 40.0 per week
Experience:
- NICE InContact Studio / NICE CXone.: 3 years (Required)
- Conversion of pharmacies from RingCentral to NICE: 2 years (Required)
- contact center or telecom engineering: 1 year (Required)
- providing end-user training for contact center systems: 1 year (Required)
Work Location: Remote
📌 Contact Center Engineer/ Technical/Systems Analyst (India)
🏢 Medical Recruitment Strategies
📍 India
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