We are looking for a Back Office Executive who can handle customer inquiries, understand their exact requirements, coordinate with our team, and help convert interested inquiries into customers.
Key Responsibilities
- Handle incoming calls, leads, and inquiries related to customized software and textile products.
- Understand the customer's exact requirement, budget, and business needs.
- Explain our services and provide the right solution and guidance to customers.
- Follow up with interested customers and arrange meetings or demonstrations.
- Maintain regular communication with customers and solve their basic queries.
- Coordinate between customers/members and developers to ensure requirements are clearly understood.
- Share customer requirements with the development team and take updates from developers.
- Help customers understand how they can get more benefits from our software/services.
- Maintain proper follow-up records and ensure no important lead or customer query is missed.
Skills Required
- Good communication and convincing skills.
- Basic knowledge of computers, WhatsApp, email, and Excel.
- Ability to understand customer requirements and explain solutions clearly.
- Valuable follow-up and coordination skills.
- Positive attitude and willingness to learn.
- Freshers can also apply if they have good communication skills.
Ideal Candidate
Someone who can act as a communication bridge between the customer and our internal team, understand requirements properly, maintain follow-ups, and build good customer relationships.