Customer Support Executive (Voice) – Experienced
Outpace Consultancy is hiring experienced professionals for a Customer Support (Voice) role. The selected candidates will be responsible for handling customer calls, resolving queries, and delivering excellent customer service while maintaining process and quality standards.

Key Responsibilities

- Handle inbound or outbound customer calls professionally.
- Understand customer concerns and provide accurate, timely resolutions.
- Maintain proper records of customer interactions and follow-up details.
- Adhere to process guidelines, quality standards, and performance targets.
- Coordinate with internal teams to resolve customer issues when required.
- Ensure a positive customer experience through effective communication.

Eligibility & Requirements

- Graduate / Undergraduate candidates can apply.
- Minimum 6 months of experience in BPO is required.




- Good verbal communication and customer-handling skills.
- Basic computer knowledge and familiarity with CRM tools.
- Good problem-solving abilities.
- Willingness to work in rotational shifts.

Salary & Benefits

- Maximum CTC: Up to ₹3.6 LPA
- Maximum In-Hand Salary: Up to ₹22,000 per month
- Salary Hike: 30% over last drawn salary, subject to the maximum offered package
- Travel Allowance: ₹1,400 per month
- Cab Facility: One-way cab available
- Incentives: Applicable incentives
- Work Schedule: 5 days working
- Week Off: 2 rotational offs
- Shift: Rotational shifts

Work Location: Current Town, Kolkata

Interested candidates can apply with their updated resume.

Pay: ₹20,000.00 - ₹22,000.00 per month

Benefits:

- Commuter assistance

Work Location: In person

📌 Customer Support Specialist (India)
🏢 Outpace Consultancy
📍 India