Job Role

We are looking for a Customer Service Executive who will be the first point of contact for our customers and channel partners. The person will handle customer queries, complaints, feedback and follow-ups while ensuring a positive experience with the Jeevann brand.

Key Responsibilities

- Handle customer calls, WhatsApp messages and inquiries professionally.
- Resolve customer complaints related to products, delivery, quality and service.
- Record and maintain customer complaints and feedback systematically.
- Coordinate with the Sales, Distribution and Operations teams to resolve issues quickly.
- Follow up with customers after complaint resolution to ensure satisfaction.
- Collect customer feedback and identify recurring problems or opportunities.
- Maintain customer information and interaction records.
- Support dealers/distributors with basic product and order-related queries.




- Escalate reliable quality or service issues to the concerned team.
- Help build strong relationships with farmers and channel partners.
- Prepare regular reports on complaints, feedback and customer concerns.

Key Skills

- Excellent Hindi communication skills; basic English preferred.
- Good telephone and WhatsApp communication skills.
- Polite, patient and solution-oriented attitude.
- Good listening and problem-solving abilities.
- Basic knowledge of MS Excel/Google Sheets.
- Ability to coordinate with multiple teams.
- Comfortable communicating with farmers, dealers and distributors.
- Good follow-up and record-keeping skills.

Pay: ₹10,000.00 - ₹18,000.00 per month

Work Location: In person

📌 Customer Support Specialist (Lucknow)
🏢 Jeevann Feeds
📍 Lucknow