E-COMMERCE MANAGER

Location: Bhayasar, Rajkot, Gujarat
Experience: 5 Years
Employment Type: Full-Time
Salary: As per Interview & Experience

Job Summary

We are looking for an experienced and result-orientated e-commerce manager to manage and grow the company's online sales business. The candidate will be responsible for managing marketplaces, online orders, product listings, sales performance, inventory coordination, promotions, customer issues, and overall e-commerce operations.

The ideal candidate should have hands-on experience with Amazon, Flipkart and other e-commerce marketplaces and should understand online sales, marketplace operations and performance management.

Key Responsibilities

- Manage day-to-day operations of all e-commerce marketplaces.
- Manage platforms such as Amazon, Flipkart and other online marketplaces.
- Create, update, and optimise product listings, titles, descriptions, images, keywords, pricing, and product attributes.
- Monitor daily online orders, sales, cancellations, returns, and customer issues.
- Track marketplace sales and take necessary actions to achieve monthly sales targets.
- Monitor product availability and coordinate with Warehouse / Purchase / Production teams for stock availability.
- Ensure accurate inventory is maintained across all online platforms.
- Monitor product pricing, offers, discounts, and marketplace promotions.
- Plan and execute marketplace promotional activities to increase sales.
- Monitor product ranking, visibility, conversion rate, and overall marketplace performance.
- Analyse sales reports and identify products with high and low performance.
- Monitor competitor pricing, product listings, offers, and market trends.




- Coordinate with marketplace support teams for account, listing, payment, order, and other operational issues.
- Manage customer complaints, negative feedback, returns, and product-related issues.
- Ensure timely order processing, packing, dispatch, and delivery coordination.
- Monitor return and RTO rates and take corrective actions to reduce losses.
- Coordinate with warehouse and dispatch teams for smooth order fulfilment.
- Prepare daily, weekly, and monthly e-commerce performance reports.
- Track sales, revenue, orders, returns, cancellations, advertising expenses, and profitability.
- Monitor marketplace advertising campaigns and coordinate with the digital marketing team/agency.
- Identify new opportunities to increase online sales and marketplace presence.
- Ensure marketplace policies and company processes are properly followed.
- Work closely with management to plan and execute e-commerce growth strategies.

Required Skills & Qualifications

- 3–5 years of experience in e-commerce / marketplace management.
- Hands-on experience with Amazon, Flipkart or similar marketplaces.
- Good knowledge of product listing and catalogue management.
- Strong understanding of online sales and marketplace operations.
- Good knowledge of inventory, order, return, and dispatch management.




- Ability to analyse sales and marketplace performance reports.
- Valuable knowledge of pricing, offers, promotions, and competitor analysis.
- Strong problem-solving and decision-making skills.
- Good communication and coordination skills.
- Good knowledge of MS Excel / Google Sheets.
- Target-orientated and result-driven approach.
- Ability to manage multiple marketplace activities independently.

Preferred Candidate

- Candidates with experience in managing Amazon & Flipkart seller accounts will be preferred.
- Experience in marketplace advertising and promotional campaigns will be an advantage.
- Experience in product catalogue/listing optimisation will be preferred.
- Experience in managing high-volume online orders will be an advantage.
- The candidate should have strong ownership and accountability for online sales performance.

Key Performance Areas (KRA)

- Monthly E-Commerce Sales Achievement
- Order & Revenue Growth
- Product Listing Accuracy
- Inventory Availability
- Order Processing & Dispatch
- Return & RTO Control
- Marketplace Rating & Customer Feedback
- Product Ranking & Conversion
- Advertising & Promotion Management
- Marketplace Profitability
- Competitor & Market Analysis
- E-Commerce Reporting

Ideal Candidate

The ideal candidate should be able to independently manage day-to-day e-commerce operations and take ownership of online sales growth. The candidate should be analytical, proactive, target-orientated, and capable of coordinating with internal teams and marketplace platforms to achieve business objectives.

Pay: ₹50,000.00 per month

Benefits:

- Flexible schedule
- Food provided
- Paid time off

Work Location: In person

📌 E-Commerce Manager (India)
🏢 Palak housewear Pvt.Ltd
📍 India