Job Description

We are looking for an experienced and responsible Branch Manager to manage the day-to-day operations of our Salon & Skin Clinic. The Branch Manager will be responsible for ensuring smooth branch operations, achieving sales targets, managing staff, and maintaining excellent customer service.

Key Responsibilities:

1. Branch Operations

- Manage the overall day-to-day operations of the branch.
- Ensure the salon/clinic is clean, organised and running smoothly.
- Monitor appointments, walk-ins, customer flow and service schedules.
- Ensure all SOPs, hygiene and operational standards are followed.
- Coordinate with management for branch requirements, inventory and maintenance.

2. Sales & Revenue

- Take ownership of monthly branch sales and revenue targets.
- Drive service sales, product sales, packages and memberships.
- Follow up on leads, enquiries and inactive customers.
- Monitor daily sales and identify opportunities to improve revenue.
- Track staff-wise sales and performance.
- Prepare and share daily/weekly/monthly sales reports.

3. Staff Management

- Manage and coordinate all branch staff including beauticians, hairdressers, therapists, skin specialists and front-office staff.
- Prepare staff schedules and manage shifts/week-offs.
- Monitor attendance, punctuality and grooming.
- Set individual targets and monitor staff performance.
- Conduct regular team meetings and provide feedback.
- Handle staff concerns and coordinate with HR/management when required.
- Ensure adequate staffing during peak hours.

4. Customer Experience

- Ensure every customer receives a high-quality experience.




- Handle customer complaints and resolve issues professionally.
- Monitor customer feedback and reviews.
- Encourage repeat visits, memberships and package renewals.
- Maintain strong relationships with regular and VIP customers.

5. Inventory & Cash Management

- Monitor stock levels and coordinate timely replenishment.
- Prevent wastage and pilferage of salon/clinic products.
- Maintain proper records of products and consumables.
- Coordinate with the accounts team regarding daily collections, expenses and reconciliation.

6. Reporting & Coordination

- Maintain daily branch reports covering:
- Sales
- Appointments
- Walk-ins
- Staff attendance
- Service performance
- Product sales
- Customer complaints
- Inventory
- Coordinate with HR, Accounts, Marketing and Management.
- Escalate operational or staff issues to management on time.

Key Performance Indicators (KPIs)

- Monthly branch revenue
- Sales target achievement
- Service and product sales
- Customer retention & repeat visits
- Package/membership sales
- Staff productivity
- Customer satisfaction
- Attendance and staff discipline
- Inventory control
- Branch profitability

Candidate Profile

- 2–5+ years of experience in salon, spa, skin clinic, wellness, retail or hospitality management.
- Strong people-management and sales skills.
- Positive communication and customer-handling skills.
- Ability to manage targets and a team.
- Comfortable with Excel/Google Sheets and daily reporting.
- Should be proactive, responsible and capable of independently managing a branch.

Pay: From ₹35,000.00 per month

Work Location: In person

📌 Branch Manger (Whitefield)
🏢 The Glam Room
📍 Whitefield