Food & Beverage Service – Guest Service Associate (GSA)

Department: Food & Beverage Service
Position: Guest Service Associate (GSA)/ SR GSA
Reports To: Assistant F&B; Manager

Job Summary

The Food & Beverage Service GSA is responsible for providing effective, courteous, and professional service to guests while maintaining the highest standards of hospitality, hygiene, and guest satisfaction.

Key Responsibilities

- Welcome and assist guests in a friendly and professional manner.
- Take food and beverage orders accurately and communicate them to the concerned departments.
- Serve food and beverages according to hotel standards and guest preferences.
- Set up and clear tables, restaurant areas, and service stations efficiently.
- Maintain cleanliness and hygiene of the restaurant, service areas, equipment, and utensils.
- Handle guest requests, feedback, and complaints promptly and courteously.
- Coordinate effectively with the Kitchen, Stewarding, Front Office, and other departments.




- Maintain knowledge of the menu, ingredients, promotions, and available beverages.
- Assist in buffet setup, replenishment, clearing, and closing procedures when required.
- Follow all hotel policies, food safety standards, and operational procedures.
- Handle bills and payments accurately as per hotel procedures.
- Maintain a professional appearance, grooming, and positive attitude at all times.
- Perform any other duties assigned by the F&B; Supervisor or Management.

Qualification

- Diploma / Degree in Hotel Management or Hospitality Management is preferred.
- Freshers with relevant hospitality training may also be considered.

Send your updated cv to [email protected]

Pay: ₹16,000.00 - ₹20,000.00 per month

Perks:

- Flexible schedule
- Food provided
- Provident Fund

Work Location: In person

📌 Guest Service Associate (India)
🏢 Pgs vedanta
📍 India