Contact Us:

Email: [email protected]
Contact : +91-XXXXXXXXXX

Position: Receptionist

Department: Front Office / Administration

Location: Mohali

Job Summary

We are looking for a professional, courteous, and customer-oriented Receptionist to manage the front desk and ensure a smooth and welcoming experience for clients and visitors. The role will involve handling client interactions, appointments, calls, records, and day-to-day front-office coordination while maintaining the professional image of the organization.

1. Front Desk & Client Management

· Greet and welcome clients and visitors in a polite, professional, and friendly manner.

· Ensure a smooth and positive client experience at the reception area.

· Understand client requirements and direct them to the appropriate team member or department.

· Handle client inquiries and provide accurate information regarding services, packages, appointments, and general queries.

· Manage client waiting times and coordinate with the concerned team to ensure timely service.

2. Calls & Communication

· Manage incoming and outgoing calls professionally and efficiently.

· Receive and convey messages accurately to the concerned person or department.

· Monitor and respond to routine emails and front-office communication as required.

· Coordinate internal communication between clients, dietitians, and other departments.

3. Appointment Management

· Schedule, confirm, reschedule, and coordinate client appointments, consultations, and follow-ups.

· Maintain accurate appointment schedules and logs.

· Coordinate with dietitians and relevant team members regarding appointment changes and client requirements.

· Follow up with clients regarding scheduled appointments, where required.

4. Records & Documentation

· Maintain and update client records, appointment logs, and other front-office documentation accurately.





· Perform data entry and ensure information is recorded in the relevant systems or registers.

· Maintain proper filing and documentation of front-office records.

· Ensure that client and company information is handled with appropriate confidentiality.

5. Administrative Support

· Assist with basic billing and payment-related activities as required.

· Support the administration team with routine documentation, filing, data entry, and other office tasks.

· Coordinate with relevant departments for smooth completion of administrative activities.

· Assist in maintaining necessary front-office supplies and records.

6. Reception Area Management

· Maintain cleanliness, organization, and professional presentation of the reception and waiting area.

· Ensure that clients and visitors are attended to promptly.

· Coordinate with housekeeping and administration teams regarding reception-area requirements.

· Ensure that relevant brochures, service information, and other client-facing materials are properly displayed and available.

7. Professional Conduct & Confidentiality

· Maintain a professional and courteous approach while interacting with clients, visitors, and employees.

· Uphold the company’s skilled image and service standards at all times.

· Maintain strict confidentiality of client, employee, and company information.

· Follow company policies, procedures, and communication protocols.

· Demonstrate a positive, responsible, and service-oriented attitude.





Required Skills & Competencies

· Excellent verbal and written communication skills.

· Pleasant personality with a professional and welcoming approach.

· Strong customer service and interpersonal skills.

· Good organizational and time-management abilities.

· Ability to multitask and manage multiple client interactions efficiently.

· Basic computer knowledge, including MS Office and data-entry systems.

· Good attention to detail and accuracy in maintaining records.

· Ability to coordinate effectively with multiple departments.

· Professional appearance and workplace etiquette.

· Ability to remain calm and courteous while handling client concerns or busy front-desk situations.

Qualification & Experience

· Education: Graduate preferred; relevant diploma/certification will also be considered.

· Experience: 1–3 years of experience in reception, front office, customer service, clinic, wellness, hospitality, or a similar role preferred.

· Freshers with strong communication and interpersonal skills may also be considered.

Key Attributes

· Client-focused and service-oriented

· Polite and approachable

· Responsible and dependable

· Organized and detail-oriented

· Professional and presentable

· Team player

· Proactive and adaptable

Key Performance Areas (KPIs)

· Timely and professional handling of clients and visitors.

· Accuracy of appointment scheduling and client records.

· Effective handling of calls and inquiries.

· Coordination and communication with internal teams.

· Maintenance of an organized and professional reception area.

· Adherence to confidentiality and company procedures.

· Overall client experience at the front desk.

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

- Leave encashment
- Provident Fund

Work Location: In person

📌 Receptionist (India)
🏢 Amrit deol fitness and nutrition
📍 India