Key Responsibilities

- Monitor and audit customer calls, sales processes, and transactions.
- Evaluate calls against defined quality parameters and compliance standards.
- Identify process gaps, errors, and areas for improvement.
- Prepare daily/weekly/monthly quality reports and MIS.
- Provide constructive feedback and coaching to Telecalling/Sales teams.
- Ensure adherence to insurance processes, company policies, and regulatory guidelines.
- Conduct regular quality audits and maintain audit records.
- Coordinate with Operations and Training teams to improve overall performance.
- Track recurring errors and recommend corrective actions.
- Ensure proper documentation and process compliance.

Requirements





- 3+ years of experience as Quality Analyst / Quality Executive in Insurance.
- Strong knowledge of Life Insurance / General Insurance processes.
- Experience in call monitoring, quality audits, compliance and process checks.
- Good knowledge of insurance sales and customer handling.
- Robust analytical and reporting skills.
- Good communication and interpersonal skills.
- Proficiency in MS Excel / Google Sheets.
- Experience with CRM, call-monitoring or quality-monitoring tools will be an advantage.

Benefits:

- Health insurance
- Provident Fund

Work Location: In person

📌 Call Quality Analyst (India)
🏢 Shree Mutual Fund Services
📍 India