21 Sep
|
Emergefresh Solutions Private
|
India
21 Sep
Emergefresh Solutions Private
India
Handle incoming customer queries via live chat platforms (Zendesk Chat, Freshchat, Intercom, etc.).
Provide accurate, empathetic, and timely responses while following predefined scripts and policies.
Troubleshoot basic product/service issues and escalate complex cases to relevant teams.
Maintain high response and resolution rates while adhering to SLA and quality benchmarks.
Log interactions and update CRM/ticketing systems with clear notes.
Achieve daily/hourly productivity and quality targets.
Participate in training, quality feedback sessions, and process improvement initiatives.
Support straightforward order processing, refunds, and account updates when required.
Pay: ₹10,553.06 - ₹14,782.68 per month
Benefits:
- Cell phone reimbursement
- Provident Fund
Work Location: In person
📌 Customer Support Executive (India)
🏢 Emergefresh Solutions Private
📍 India