Job Description:

- o Address Gaming support and billing subscription related inquiries including payment processing refunds and subscription management
- o Ensure accurate billing information and resolve any discrepancies
- o Educate customers about gaming products services and features
- o Provide detailed information on subscription plans game titles and additional offerings
- o Guide users through troubleshooting steps and self help resources

Key Responsibilities:

- Create and maintain support tickets for customer interactions
- o Document all interactions accurately in the CRM system
- o Ensure timely follow up and resolution of open tickets

Technical Requirements:

- Have exp
- support gaming console and billing subscriptions related queries by voice and chat

Additional Responsibilities:

- 24 7 shifts
- No Hybrid or remote
- work from office
- working location Hyd
- Immediate joiners require

Preferred Skills:

Customer Service->CS-SD/Voice - Xbox MS

📌 Senior Technical Process Executive (India)
🏢 Infosys BPM
📍 India