Job Description

Collab UC

Experience-6-12 Years

Location-Mumbai, Pune,Guragon,Bangalore

About Us

Choosing Capgemini means joining a team that ensures seamless connectivity, operational excellence, and superior customer experience through proactive network monitoring and incident management. Be part of a collaborative environment where you can build your expertise in Telecom and ISP operations while supporting critical network and service platforms.

Key Responsibilities

- Provide Level 2/Level 3 support for Cisco Unified Communications (UC) environments, ensuring high availability and performance.
- Configure, administer, and troubleshoot Cisco Unified Communications Manager (CUCM) including call routing, media resources, and voice services.
- Manage and support voice protocols including SIP, H.323, and MGCP.
- Integrate and troubleshoot Cisco UC solutions including CUC (Unity Connection), UCCX, CVP, Voice Gateways, and CUBE.
- Perform real-time troubleshooting of voice call failures, call quality issues, signaling problems, and gateway-related incidents.
- Analyze and interpret logs, traces, debugs, and packet captures across UC products, Voice Gateways, and CUBE.
- Configure and support PRI (T1/E1), FXO/FXS interfaces, CME, and CUE environments.
- Manage and troubleshoot Hunt Groups, Call Pickups, Voicemail Services, Auto Attendant, and B-ACD solutions.
- Support Cisco Jabber and Mobile & Remote Access (MRA) environments.
- Handle and lead critical P1/P2 incidents, bridge calls, and WebEx troubleshooting sessions.
- Coordinate with multiple stakeholders, vendors,



and support teams during service outages and major incidents.
- Follow ITIL processes for Incident, Problem, and Change Management.
- Conduct detailed Root Cause Analysis (RCA) and provide corrective and preventive action recommendations.
- Participate in 24x7 operations support and rotational shift coverage.

Mandatory Skills

Technical Skills

- Robust hands-on experience with Cisco Unified Communications Manager (CUCM).
- Expertise in:
- Call Routing
- Media Resources
- Dial Plans
- Voice Call Flows

- Strong knowledge of voice protocols:

- SIP
- H.323
- MGCP

- Good understanding of voice codecs and media negotiation.
- Hands-on experience with:

- Cisco Unity Connection (CUC)
- UCCX
- CVP
- Voice Gateways
- Cisco Unified Border Element (CUBE)

- Experience troubleshooting:

- PRI (T1/E1)
- FXO/FXS
- CME
- CUE

What you'll love about working hereWe offer a range of career paths and internal opportunities within Capgemini group.At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.

Job Description - Grade Specific

Focus on Industrial Operations Engineering. Fully competent in own area. Acts as a key contributor in a more complexor critical environment. Proactively acts to understand and anticipates client needs. Manages costs and profitability for a work area. Manages own agenda to meet agreed targets. Develop plans for projects in own area. Looks beyond the immediate problem to the wider implications. Acts as a facilitator, coach and moves teams forward.

📌 Collab UC (Bengaluru)
🏢 Capgemini
📍 Bengaluru