Hope you are doing well !!!

We have a great opportunity for you

Position :IT Service Leader - DevOps

Experience :10-15 Years

Job Location : Mumbai/Pune

Job Type : Permanent

Role & Technical Responsibilities:

- Operational responsibility for the end-to-end performance, stability, security, and continuous improvement of digital services across the full-service lifecycle (backend services, cloud maintainer services, frontend services, the mobile app and UI / UX)
- Ensure compliance with IT security, authentication, authorization, and data sovereignty requirements.
- Monitor service performance, reliability, and user adoption, driving continuous optimization and service excellence.
- Manage service-related KPIs, service performance reporting and alignment with the IT Service Owner and stakeholders in the global setup.
- BackendEstablish and monitor standards for backend architecture, API design, CI / CD, monitoring and technical documentation.
- Coordinate collaboration across backend, frontend, data engineering, data science, and infrastructure teams.
- Cloud MaintainerSteer and coordinate end-to-end cloud infrastructure, including IaC, connectivity, monitoring, CI / CD, and operations.
- Establish and monitor standards for Infrastructure-as-Code, cloud architecture, security, monitoring, and operations.
- Steer edge-to-cloud connectivity and ensure stable and secure data transmission across all connected systems.
- Operational responsibility for capacity planning, cost optimization, and economic management of cloud infrastructure.
- Steer the assessment and integration of new cloud technologies and infrastructure services.
- FrontendOrchestrate collaboration between frontend, UI / UX, backend,



and data / platform teams to enable integrated product delivery.
- Operational responsibility for the service-related KPIs and status reporting to the IT Service Owner in the international setup.
- Ensure compliance with IT security policies, data handling standards, and cross-browser compatibility requirements across all frontend applications.
- Mobile AppSteer and coordinate mobile app development.
- Establish and monitor standards for mobile architecture, offline functionality, CI / CD, performance, and security.
- Ensure compliance with IT security, data transmission, and device authentication requirements.
- Operational responsibility for the service-related KPIs as well as monitoring and reporting to the IT Service Owner in the global setup.
- UI / UXDefine and steer the UX strategy, design system, and UX standards for all digital products.
- Orchestrate collaboration between UI / UX, frontend, backend, and business stakeholders.
- Ensure compliance with design, UX, and documentation standards.
- Align the UX roadmap with the IT Service Owner and business priorities.
- Operational responsibility for the service-related KPIs as well as reporting and transparency in the global setup.
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Requirements:

- Qualification – Engineering Graduate – IT, Computer Science, Software Engineering
- Experience in leading the delivery, operation,



and continuous improvement of business-critical digital services.
- Strong expertise in cloud platforms, modern software engineering practices, DevOps methodologies, ITIL, Six Sigma, and IT service management.
- Proven experience managing multidisciplinary teams across backend, frontend, cloud, mobile application, and UI/UX domains.
- Experience leading global IT projects and working with international and cross-functional teams.
- Experience collaborating with senior leadership, business stakeholders, vendors, and third-party service providers.
- Demonstrated experience managing service performance, KPI reporting, operational governance, and service improvement initiatives.
- Strong understanding of IT service management, information security, compliance, data protection, and corporate governance standards.
- Proficiency in applying IT project management methodologies and best practices.
- Excellent communication, stakeholder management, and influencing skills across business and technology functions.
- Ability to communicate complex concepts clearly and adapt messaging to diverse audiences.
- Strong analytical, problem-solving, troubleshooting, and decision-making capabilities.
- Proven ability to lead cross-functional and international teams in complex organisational environments.
- Proactive, results-oriented approach with robust ownership and execution focus.
- Strong commitment to service quality, operational excellence, and user satisfaction

If you are interested please send your updated resume [HIDDEN TEXT] or contact me on (phone hidden)

Thanks & regards

Muskan

Recruiter

Krishna Global Services Pvt. Ltd.

(phone hidden)

[HIDDEN TEXT]

📌 IT Service Leader - DevOps (Mumbai)
🏢 Krishna Global Services Private
📍 Mumbai