Job DescriptionCustomer Retention & Wellness Associate
NDelhi NCR
n₹30,000–₹40,000/month
NFull-time
nAt SUPR, getting someone to place their first order is only the beginning.
NWe're looking for someonewho can build a genuine relationship with our customers after they purchase, understand their journey, help solve their problems, and make sure they're actually getting value from SUPR.
NThis is not a traditionalcustomer support role.
NYou'll be speaking directly with our customers every day, understanding why they bought SUPR, how they're using it, what they're struggling with, and what would make their experience better.
NWhat you'll do
n
- n
- Call and personally engage with existing SUPR customers N
- Understand their goals,routines, preferences and pain points N
- Guide customers on getting the most out of their SUPR products N
- Follow up at different stages of their journey instead of waiting for customers to contact us N
- Identify customers who are likely to repurchase and nurture them at the right time N




- Win back customers who haven't purchased again N
- Understand why customers drop off and document those insights N
- Collect genuine productfeedback and recurring customer concerns N
- Build solid relationships with our most loyal customers N
- Work closely with the founders, CRM and marketing teams to improve retention N
- Help create WhatsApp, calling and follow-up journeys based on what you learn from customers N

nWhat we're lookingfor
NYou should be someone whogenuinely enjoys talking to people.
NYou're warm, empathetic and confident on calls. You can listen properly instead of simply reading from a script.
NYou should be able to understand what a customer is really struggling with, build trust, and naturally guide the conversation towards the right solution.
NExperience in customer success, retention, telesales, CRM, wellness, nutrition, D2C or relationship management is a big plus.
NMost importantly, you should

📌 Customer Retention Associate (Faridabad)
🏢 SuPr
📍 Faridabad