Job Description
Job Title: Customer Success Manager
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nRole Summary :
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nThe CSM will play a critical role in ensuring customer satisfaction, product adoption, and long-term success. This role requires a strong blend of technical expertise, customer engagement, and proactive problem-solving. You will act as a trusted advisor to customers, helping them maximize the value of the TestGrid platform.
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nKey Responsibilities:
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- CSM must be comfortable with using AI and capable of creating high-quality presentations.n
- CSM must be able to present ideas and manage the product requests from the customer.n
- Manage customer relationships and lead customer calls to understand needs, challenges, and goals.n
- Act as the primary point of contact for assigned customers.n
- Lead product demonstrations tailored to customer use cases and support onboardingn
- Guide new customers through onboarding and implementation processesn
- Troubleshoot issues or guide customers to solutions and collaborate with internal teams when needed.n




- Conduct customer and internal training sessions.n
- Support internal teams by sharing knowledge, best practices, and customer insights.n
- Develop and maintain training materials, documentation, and FAQs.n
- Monitor customer health, usage patterns and drive adoption.n
- Identify risks and opportunities for growth or improvement.n

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nWork Environment & Expectations:
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- The nature of work is fluid and dynamic , requiring a high degree of adaptability.n
- As a growing organization, priorities may shift frequently , and the CSM is expected to respond with agility.n
- Work hours are not strictly defined ; flexibility is essential to support customer needs across time zones.n
- Certain tasks and customer requests may require immediate attention and prioritization (ASAP execution) .n
- A proactive, ownership-driven mindset is critical to succeed in this quick-paced environment.n

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nRequired Skills & Qualifi

📌 Customer Success Manager (Narela)
🏢 TestGrid.io
📍 Narela