Job DescriptionDesignation: Director - Service Delivery
NReporting: Associate Vice President
NLocation: Gandhinagar, Gujarat
NShift: 4:00 PM to 1:30 AM IST
NRequirements:
N
- n
- 15+ years of experience in Client Success, Client Delivery or Account Management. N
- 5+ years in leadership roles managing managers and cross-functional teams. N
- Strong experience managing US clients and executive stakeholders. N
- Understanding of US healthcare operations: revenue cycle management (RCM), risk adjustment, medical coding, or healthcare services preferred. N
- Proven track record of client retention, account growth, and operational excellence. N
- Bachelor's degree in business, Healthcare Administration, Management, or related field. N
- Master's degree (MBA orequivalent) preferred. N

nPosition Summary:
NAdvantmed is seeking an experienced and strategic Director - Service Delivery to lead end-to-end client delivery, account growth, and client relationship management across multiple healthcare service lines.



This role will oversee client-facing teams across departments, ensuring seamless delivery, operational excellence, robust governance, and exceptional client satisfaction.
NThe ideal candidate will have significant experience managing US-based clients, leading cross-functional teams, driving revenue growth, and building high-performing client success organizations. This individual will serve as the primary bridge between clients, operations, and leadership teams to ensure long-term client success and business growth.
NKey Responsibilities:
N1. Client Relationship Management & Account Growth (30%)
N
- n
- Own and strengthen executive-level relationships across strategic client accounts. N
- Drive client satisfaction, retention, and long-term partnership growth. N
- Identify opportunities for value addition and consultative engagement across accounts. N
- Lead Quarterly BusinessReviews (QBRs), Performance Review Meetings (PRMs/PPRs), and g

📌 Hiring: Director (Odhav)
🏢 Advantmed India
📍 Odhav