Job DescriptionKEY RESPONSIBILITIES
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- Independently troubleshoot and resolve onsite IT incidents and service requests. N
- Provide professional, responsive, and high-quality VIP user support. N
- Deliver end-to-end support for Digital Bar / Walk-in Centres, including quick fixes and device swaps. N
- Support Boutique IT environments and applications. N
- Provide hands-on support for POS systems, barcode scanners, payment peripherals, and related equipment. N
- Provide meeting room and AV support, including Microsoft Teams, Zoom, and other vendor equipment. N
- Act as a hands-and-eyessupport for server and network teams when required. N
- Manage printer and MFP support, including coordination with remote support teams and external vendors. N
- Support PC refresh and hardware replacement activities, including: N
- Device staging and testing N
- Device deployment and replacement N
- Planning and end-user communication N
- Data migration support,where applicable N
- Decommissioning and return of old devices N




- Maintain accurate CMDB and IT asset records during device moves, changes, and refresh activities. N
- Maintain and manage local IT stock and inventory. N
- Record tickets for all activities performed during routine onsite support operations. N
- Ensure incidents and service requests are handled in accordance with agreed SLAs and KPIs. N
- Promote remote resolution where possible to reduce unnecessary onsite dispatches. N
- Educate users on available self-help options and remote support tools. N
- Identify opportunities for automation and process optimization. N
- Collaborate with relevant IT teams to automate recurring onsite support activities, including device management, printing, meeting room support, and server support. N
- Support local IT projects, initiatives, and infrastructure activities. N
- Handle technical escalations and coordinate with relevant support teams. N
- Conduct end-user training and current-user induction sess

📌 Hiring: Desktop Support Engineer (Ahmedabad)
🏢 Excis Compliance
📍 Ahmedabad