Customer Service Coordinator

Start Date

Starts Immediately

CTC (ANNUAL)

Competitive salary Competitive salary

Experience

1 year(s)

1 year(s)

Apply By

Not Provided

Posted today

Job

Be an early applicant

About the job

About Us

TrueBlue is the people company. We were founded on the idea that by connecting people and work, we can help our clients grow their businesses while growing ours. We have grown dramatically over the most recent years, connecting over 800,000 people with work each year while serving our clients; we have the ability and capacity to do even more. Today, our ambitious vision is to be the talent solution for the changing world of work. We see great opportunity in growing to be the leading provider of contingent workforce solutions in North America and the recruitment process outsourcing solutions globally. TrueBlue has been repeatedly recognized as one of Forbes Magazines Most Trustworthy Companies in recognition of its solid corporate governance and accounting transparency. We are committed to transparency and delivering the best financial reporting to our internal leadership and to our stockholders. We recruit strong talent that has potential to grow beyond the role initially hired and into future organizational leaders.

About the Role

In this role, you will be responsible for taking calls in a timely and accurate manner as per the client specific standard operating procedures. The Customer Service Specialist works with the process SME and Operations Manager to identify issues, and opportunities for improvement and recommends solutions. The Customer Service Specialist should be able to perform rule-based transactions with easy calculations. If needed this role may be leveraged across multiple clients.

Key Responsibilities

Ensure timely and accurate service delivery as per client standards





Ensure consistent productivity & and accuracy performance as per team requirements

Prompt response to queries from Internal or External stakeholders

Taking ownership of reporting work in the process

Review and suggest updates for Standard Operating Procedures

Escalate non-compliance issues of process/procedures as per protocol Identify, share, support, and implement operational improvements

Ensure compliance to all the reports

Inbound Calling/ International Voice Process (B2B or B2C)

Maintain all documentation/tracking in the applications up to date for the processes

Must adhere to Login schedule and Organizational Policies.

Must be ready to Work from Office on all 5 days

Responsible for call Audits, efficient in onshore connects/Communication Develops training material and documentation for global support in the ongoing environment.

Requirements

Graduate in any stream.

1 to 5 years of relevant experience in International Voice Process (B2B).

Good written & verbal communication skills

Ability to work 24*7 shift timings

Proficient in computer applications including Excel & Word.

Earn certifications in these skills

Who can apply

Only those candidates can apply who:

1. have minimum 1 years of experience

Salary

Probation:

Duration:

Salary during probation:

After probation:

Annual CTC: Competitive salary

Number of openings

1

Editor’s note

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.

Additional Questions

Sign up to continue

Candidate sign up

Sign up/ Login with Google

Sign up with Email

OR

By continuing as a candidate, you agree to our T&C; .

Already registered? Login

Sign up to continue

Candidate sign up

Sign up/ Login with Google

Sign up with Email

OR

By continuing as a candidate, you agree to our T&C; .

Already registered? Login

📌 Customer Service Coordinator (Haryana)
🏢 TrueBlue India
📍 Haryana