Job Title: Guest Relations Executive – Wellness (Night Shift)Location: Le Meridien, Gurgaon

About the RoleWe are seeking a confident, outgoing, and sales-oriented Guest Relations Executive to represent our wellness & spa outlet inside Le Meridien at Gurgaon. This is a guest-facing role designed for individuals who enjoy meeting people, starting conversations, and converting interactions into revenue. The role combines hospitality, relationship-building, and direct sales in a premium hotel environment.

Key Responsibilities:

Guest Engagement & Sales●

Proactively approach and greet guests in the lobby with confidence and warmth●

Introduce guests to our wellness services, express therapies, and special offers●

Generate sales by converting walk-in guests through persuasive communication and relationship-building●

Upsell and cross-sell services based on guest needs, time availability, and preferences●

Maintain a strong presence in the lounge to maximize visibility and walk-in conversions

Revenue Generation & Promotions●

Consistently work towards daily and monthly sales targets●

Support cross-promotions with other outlets of the hotel to drive additional footfall●

Assist in executing in-lounge promotions, offers, and campaigns●

Capture guest interest efficiently

Guest Experience & Brand Representation●

Deliver a warm, premium, and professional guest experience at all times●

Act as the first point of contact and brand ambassador for the wellness outlet●





Address basic guest queries and be a single point of contact●

Ensure the outlet ambience, hygiene, and presentation meet high service standards

Operational Support●

Coordinate with therapists/staff to ensure smooth guest flow●

Support appointment scheduling and service readiness●

Follow SOPs related to service standards, hygiene, and airport compliance

Desired Profile●

Strong people skills with confidence in initiating conversations with guests●

Sales-driven mindset; experience in credit card sales, club memberships, retail sales, hospitality sales, beauty or wellness services is highly preferred●

Comfortable approaching guests and actively promoting services●

Excellent communication skills in English; additional languages are a plus●

Well-groomed, presentable, and professional demeanor●

Responsible, disciplined, and dependable●

Very strong sense of ownership and detailed oriented●

Ensuring world-class product and service delivery

Work Environment & Flexibility●

Willingness to work flexible shifts●

Ability to perform in a rapid-paced hotel environment

Compensation●

Fixed salary plus very attractive performance-linked incentives●

High earning potential for strong sales performers

Preferred Criteria●

Prior experience in hospitality, lounges, airports, luxury retail, wellness, beauty, or service-oriented sales●

Non-smokers preferred●

Detailed Oriented

Interested candidates can forward your resumes on

📌 Guest Relations Executive (Night Shift) (Mumbai)
🏢 Zivaya Wellness
📍 Mumbai