Customer Success Lead
Location: Bangalore, India (Work from Office / Hybrid)
Experience: 3–6 years
Industry Preference: B2 B Saa S / Technology
Employment Type: Full time
Reports To: Founder / CEO / Head of Customer Success
About the Opportunity
We have been mandated to hire a Customer Success Lead for a leading B2 B Series D Saa S company serving enterprise and mid-market customers across global markets, including the US.
As the company continues to scale its customer base, the organization is looking for a high-calibre Customer Success professional who can combine strategic account ownership, customer retention, team leadership and commercial growth.
This is a player-coach role, where the individual will personally manage a portfolio of strategic accounts while also mentoring and supporting a team of Customer Success Managers. The role will have significant ownership across customer health, adoption, renewals, retention and expansion.
About the Role
We are looking for a Customer Success Lead who can build strong relationships with strategic customers,



understand their business objectives, and translate those objectives into measurable outcomes through the company's Saa S platform.
The ideal candidate will be comfortable operating with senior stakeholders, managing complex customer situations, analysing account data and driving cross-functional initiatives. The role requires someone who can operate independently in a high-growth environment and bring structure to a rapidly scaling Customer Success organization.
Key Responsibilities Team Leadership
Lead, mentor and coach a team of Customer Success Managers / Executives. Establish individual and team-level goals around retention, adoption, customer satisfaction and expansion. Monitor team performance against key CS metrics including GRR, NRR, churn, adoption, renewal rate and CSAT/NPS. Conduct regular 1:1s and coach CSMs on account strategy, stakeholder management, renewals and escalations. Support CSMs in managing c

📌 Customer success manager (Bengaluru)
🏢 Customer Success Society
📍 Bengaluru