Job DescriptionLooking for a Guest Experience Manager for our upcoming hotel Taj Hampi Resort & Spa, Karnataka.
nA Hotel Guest Experience Manager is responsible for managing the entire guest experience from arrival to departure, ensuring that all interactions meet the hotel's standards and brand values Key duties include:
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- Monitoring guest feedback, analyzing satisfaction data, and creating action plans to address concernsn
- Resolving guest complaints promptly and professionally, often coordinating with multiple departments to ensure effective solutionsn
- Conducting staff training on service excellence, personalized guest interactions, and operational standardsn
- Maintaining knowledge of local attractions, services, and amenities to provide valuable recommendations to guestsn
- Collaborating with marketing teams to create guest-focused promotions and communicationsn
- Ensuring hotel premises are clean, orderly, and compliant with safety and quality standardsn

📌 Guest Experience Manager (Vizianagaram)
🏢 The Indian Hotels Company Limited (IHCL)
📍 Vizianagaram