Experience: 1 - 4 years
Job Location: Pune
Core Responsibilities:
• Build and upgrade training modules/content related to product, process and soft skills.
• Manage induction of recent joiners.
• Identify the Training Needs of an Individuals (TNI ) related to contact Centre.
• Handle weekly, monthly, quarterly training operations ( Query handling, training calendar
creation, MIS reporting) and logistics.
• Manage end to end (content preparation, delivery , effectiveness measurement ) training
programs related to Contact centre.
• Preferably having knowledge of preparing AV ( Audio Visuals ) modules

Skillsets Required :
• Proficiency in MS Office.
• Adaptable, flexible and Attitude to learn.
• Excellent Communication and interpersonal skills.
• Undertake training refreshers as per requirement
• Classroom presence and class management

Academic Qualifications:
• Graduate / Postgraduate
• Additional qualification of training is favorable

📌 Process Trainer (Pune)
🏢 EarlySalary Services
📍 Pune