Job Description

nAbout the Company : 89 Solutions is a pure-play ServiceNow EmployeeWorks (Moveworks) partner delivering enterprise-grade AI solutions that transform employee support and productivity at scale. With a proven track record globally, we are recognized for leading the market in successful Moveworks implementations and advanced Agent Studio use cases that deliver measurable business impact.
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nAbout the Role : As a Senior Technical Consultant in our Managed Services practice, you’ll responsibilities will be as follows:
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nMandatory Skills:
n✅ Strong expertise in ServiceNow Platform
n✅ 2 years' experience: ITOM & Integrations Specialists
n✅ 1 years' experience: ITSM Certified Qualified
n✅ 1 years' experience: HRSD/HRSM Solution Architect
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nResponsibilities :
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- Own the end-to-end health and stability of live Moveworks environments through regular platform monitoring, including integration health, user ingestion, and content pipelines.n
- Lead Moveworks incident management and triage — act as the first line of support,



resolving production issues and coordinating with internal specialists for complex escalations.n
- Fine-tune existing Moveworks configurations (plugins, utterances, workflows, access rules) to improve resolution rates, accuracy, and user experience.n
- Conduct Moveworks configuration optimization reviews, identifying technical debt, misconfigurations, and opportunities to align with best practices.n
- Analyze interaction metrics, user behaviour, and feedback trends to identify adoption gaps and recommend targeted improvements.n
- Manage incremental change requests — knowledge source updates, ingestion filters, credential rotations, connector changes, and access adjustments.n
- Deliver knowledge and ServiceNow service catalogue uplift, including content gap analysis, knowledge ingestion reporting, and ITSM form remediation.n
- Design, build, and deploy new AI agents using Moveworks Agent Studio, integra

📌 Senior Technical Consultant- Managed Services (Hubballi)
🏢 89 Solutions
📍 Hubballi