Job Description
This role exists to retain, grow, and systemize client relationships .
nYou are not a support agent.
nYou are not a cheerleader.
nYou are accountable for client outcomes, renewals, upsells, and long-term value .
nIf you cannot challenge clients, manage expectations, or convert strategy into execution, do not apply .
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Core ResponsibilitiesClient Ownership & Relationship Managementn
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- Own a portfolio of active clients end-to-endn
- Act as the single point of contact post-onboardingn
- Lead regular client check-ins, reviews, and planning callsn
- Control scope, timelines, and expectations without escalationn
- Identify risks early and prevent churnn

Strategy & Value Deliveryn
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- Understand each client’s business model, goals, and constraintsn
- Translate business goals into clear execution plans for internal teamsn
- Ensure delivered work aligns with commercial objectivesn
- Push back on poor ideas or unrealistic expectations using logicn
- Identify gaps, missed opportunities, and expansion areasn

Success Metrics & Retentionn
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- Drive renewals, expansions, and long-term retentionn
- Track client health using defined success indicatorsn
- Reduce churn through proactive interventionn
- Document wins, blockers, and risks consistentlyn

Internal Coordinationn
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- Work closely with delivery, design, marketing, and ops teamsn
- Convert client conversations into clear, actionable internal briefsn
- Maintain clarity on priorities and execution statusn
- Eliminate miscommunication between client and delivery teamsn

Upsell & Account Growthn
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- Identify natural upsell opportunities based on real client needsn
- Present expansions with explicit business justificationn
- Coordinate pricing, scope changes, and approvalsn
- No hard selling. If you push irrelevant services, you are doing it wrongn

Daily Work Includesn
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- Client calls and follow-upsn
- Reviewing active projects and progressn
- Translating fee

📌 Client Strategy (Narela)
🏢 Infobrandz
📍 Narela