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Job Overview

The Customer Delivery Experience Advocate plays a critical role in ensuring our strategic customers receive exceptional service across the end-to-end supply chain. This role supports a global network of factories and distribution centers and acts as a bridge between planning, customer service, and commercial teams.

You will be responsible for driving visibility, responsiveness, and continuous improvement in delivery performance, with a solid focus on customer segmentation logic and value-based prioritization.

Job Requirements

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- Act as the primary advocate for delivery experience for assigned strategic customers (e.g., Platinum accounts).
- Monitor and analyze delivery metrics (OTD, PDTD, LTE, LTA) and escalate risks proactively.
- Own the weekly CDX report process, ensuring timely insights and follow-up with planners.
- Collaborate with planning, factory, and distribution center teams to resolve delivery issues.




- Drive adoption of tools such as the Escalation App and Late Reason Code Program.
- Support implementation of customer segmentation logic and CVP-aligned service levels.
- Participate in QBRs and customer-facing discussions to represent delivery performance.
- Identify process gaps and lead improvement initiatives across the supply chain.
- Ensure documentation and knowledge sharing to support scalable execution.

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Core Competencies

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- Success mindset: Focused on outcomes, driving strategies and tactics to address gaps, remove blockers and win
- Structured thinking: Ability to navigate through ambiguity, noise and build a structure around rapid execution
- Influencer: Drives thought leadership and influences the organization to anticipate, respond and execute
- Crisp and Clear Communication: Breakdown complex information and distills communication for different levels of the organ

📌 Supply Chain Lead (India)
🏢 TE Connectivity
📍 India