RO:Digital Servicing - Team MemberINTERNAL USAGE:No. of Vacancies:1Reports to:�Sr Manager/ AVPIs a Team leader?Y/NTeam Size: Grade:Deputy Manager/ ManagerBusiness:Retail Operations

Department:Service Recovery

Sub-Department:RBO / SRDS / DS

Location:Mumbai About Name of BU
The Digital Servicing team - Bots / STPs / Process improvement / Apps
About the Role
The role holder will undertake projects across a wide variety of high-profile digital / strategic intiatives for the Digital Servicing team - Bots / STPs / Process improvement / Apps

Key ResponsibilitiesManage Digital Servicing projects including:
� Liaison with Business Leads / IT colleagues to manage all activities related to the project
� Capture key information including objectives, benefits, risks, dependencies, scope, resources and costs
� Undertake detailed project planning & documentation (defining project deliverables, success criteria, perks management, dependencies, change control, risk management) including escalating risks & issues as required.
� Identify, document,



analyse and ensuring the project meets business needs / strategic aims
� Testing and develop controls around digital initiatives /� Process
� Maintaining post production effectiveness of deployments and change management
� Manage project progress as per committed timelines, performance and quality, including evaluation and benefits realisation
� Manage project meeting requirements, producing & presenting written and oral reports/management information
� Identify user /customer training needs and ensure appropriate training is provided
Qualifications
� Graduation/Post graduation- Well versed with branch banking and regulatory guidelines. Should have banking experience.

Role Proficiencies:� Experience of successfully managing projects through all stages of project life-cycle
� Experience of managing Customer experience / Improvement projects
� Extensive knowledge & experience of a range of project management techniques and tools, incl

📌 RO:Digital Servicing (Mumbai)
🏢 Axis Bank
📍 Mumbai