Ashland India Private Ltd

Customer Service Representative

Are you the kind of person that is always thinking, sketching, seeking, and adjusting? Who needs to understand how things work and then figure out how they can work better? Are you a passionate, tenacious, solver who loves to work with others who share your drive? Are you positive, constructive, and ingenious?

Are you always solving?

Then we’d like to meet you and bet you’d like to meet us.

Ashland has an exciting chance for a Customer Service Representative, to join our Ashland India business at our Corporate office in Mumbai. This is a very visible, significant role within the Company and the supply chain function. This position will report to Customer Service Manager, APAC, PC BU.

The responsibilities of the position include, but are not limited to, the following:
- Hands on experience using SAP to process and manage domestic and international sales orders, to track and monitor the orders till fully completed.
- Responsible customers’ base are for India, Pakistan, Sri Lanka, Bangladesh,



Nepal and other assigned markets.
- Co-ordinate closely with various brilliant solvers (from sales team, any related cross-functional teams from production plants, international warehouses, logistics team, finance, etc) to ensure timely and accurate order processing, required shipping documents issued and shared timely, AND/OR to resolve any issues or disputes.
- Monitor credit situation of the customer and liaise with credit department and sales representatives (PM)
- Handle customer complaints by coordinating appropriate resolution and providing timely feedback to customers and internal stakeholders.
- Be customer’s first point of contacts to respond promptly and accurately to customer inquiries and service requests within defined customer service scope.
- Execute company customer service standards and order processing procedures to support Customer Service Excellence.
- Maintain, update and file customer files

📌 Customer Service Representative (Mumbai)
🏢 Ashland
📍 Mumbai