Key Responsibilities
- Manage end-to-end Change Management activities in accordance with ITIL best practices.
- Review, assess, approve, and monitor Normal, Standard, Emergency, and Major Changes.
- Conduct CAB (Change Advisory Board) and TAB meetings with technical teams, service delivery managers, and business stakeholders.
- Coordinate implementation of infrastructure changes across Network, Mainframe, Storage, Cloud, and Server environments.
- Review failed changes and conduct post-implementation reviews to identify root causes and preventive actions.
- Ensure all changes comply with organizational governance, risk, and audit requirements.
- Publish change schedules, notifications, and implementation communications to stakeholders.
- Track change KPIs, success rates, SLA adherence, and prepare periodic management reports.
- Develop and maintain Change Management documentation, SOPs, and knowledge articles.
- Drive continual service improvement initiatives to enhance the Change Management process.
- Collaborate with Incident, Problem, and Release Management teams to minimize service disruptions.
- Provide guidance and training to delivery teams on Change Management processes and ITIL standards.

📌 Associate Manager (Navi Mumbai)
🏢 3i Infotech
📍 Navi Mumbai