How you can make an impact
You will be responsible for maintaining the accuracy and reliability of pipetting equipment in customer laboratories through qualified installation, servicing, calibration, and maintenance.
The role also involves providing technical support to customers across the region and other assigned territories.
- Install, service, maintain and calibrate manual and electronic pipettes at customer sites and service locations.
- Perform functional checks, performance verification and calibration activities in accordance with defined procedures, quality requirements and applicable standards.
- Demonstrate thorough knowledge of pipette operation, features and functionalities, and explain correct usage and care to customers.
- Diagnose technical issues systematically, identify root causes and carry out effective repairs or corrective actions.
- Disassemble and assemble pipettes correctly, ensuring that all components are handled carefully and the instrument is restored to proper working condition.
- Complete service, repair,



calibration and verification activities accurately and within the agreed timelines.
- Execute assigned tasks in a systematic manner and meet defined productivity, throughput and quality norms.
- Maintain accurate service records, calibration reports, inspection checklists and other required documentation.
- Report service activities, customer interactions, pending actions and any technical or operational concerns on time.
- Maintain a high level of customer satisfaction by responding professionally, communicating clearly and resolving issues efficiently.
- Evaluate customer requirements and recommend appropriate service, maintenance, calibration or technical support solutions.
- Build a strong understanding of the customer base, laboratory requirements and business environment.
- Support customer visits, product demonstrations, user guidance and basic technical training when required.
- Collaborate with Sales and internal service

📌 Senior Service Executive (Bengaluru)
🏢 Eppendorf India
📍 Bengaluru