Overview
Are you a firefighter that loves to solve complex customer support issues and a problem solver who is passionate about building customer trust and confidence? Do you excel in fast-paced, agile environments where you work with strategic customers to solve significant support challenges as they transition to the Microsoft cloud? Do you thrive on engaging with executives and exceeding customer expectations in moments that matter most? If so, we invite you to apply to join our team as a Regional Support Advocate.

As a Regional Support Advocate (RSA), you will be a trusted advisor to our largest and most strategic customers during significant and complex technical challenges. You will represent the CSS SBU in your region, collaborating with field engagement and global delivery teams. Your role will involve coordinating Microsoft's resources to help account teams understand SBU specific customer support issues, set customer expectations, and develop strategic programs for world-class support outcomes.





Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities
The RSA will manage MSS SBU regional quality and escalations, aiming to rebuild customer trust for SBU-specific issues. The role involves partnering with Area & Field Engagement teams to understand field concerns, address issues for strategic customers, and tackle SBU-specific process and technical challenges.

The RSA will review regional delivery results to identify and analyze problem areas and critical issues for strategic customers, determine root causes, and implement proactive measures to reduce escalations. They will create and deliver solutions for complex escalat

📌 Principal Support Escalation Manager (Bengaluru)
🏢 Microsoft
📍 Bengaluru