Job Purpose
- Responsible for providing comprehensive training and development to cabin crew members to ensure the highest standards of customer service, inflight leadership, safety, and efficiency in all in-flight operations.
- Develop foundational service and professional competencies that enable newly inducted cabin crew to transition confidently and effectively into operational roles
- Responsible to conduct training for cabin crew, including proper maintenance of quality standards through identifying gaps & ascertaining training needs
- Ensure continuous improvement in training methodologies and processes to ensure high-quality, compliant, and efficient Abinitio training for cabin crew

Key accountabilities

Cabin Services Training

The duties and responsibilities include, but are not limited to:
- Support in the development and implementation of training programs for cabin crew members that align with the airline's brand and customer service standards across training (Service & Personality Development)




- Track current joiners throughout the induction period and make sure the required headcount is available for further training / flying operations.
- Assist in monitoring the progress of trainee cabin crew throughout the induction journey and provide updates on trainee readiness and development.
- Coordinate with relevant stakeholders to support trainee performance follow-ups, engagement activities, and developmental interventions.
- Support trainee integration through regular guidance, welfare check-ins, and assistance throughout the training lifecycle.
- Assist in the coordination and execution of graduation and release-related activities to support smooth deployment into operations.
- Periodically review the effectiveness of training programs and share inputs and recommendations for improvements.
- Keep up to date with industry trends and regulatory requirements related to cabin crew training and support the incorporation of relevant updates into training content

📌 Cabin Services Trainer (Gurugram)
🏢 Air India
📍 Gurugram