We are looking for a customer-focused Customer Relationship Manager to build strong relationships with customers, improve customer satisfaction, and drive repeat business for our retail company. The ideal candidate should have excellent communication, follow-up, and customer-handling skills.

Key Responsibilities
- Manage relationships with existing and potential customers.
- Handle customer enquiries through phone, WhatsApp, email and in-store interactions.
- Understand customer requirements and provide suitable product/service information.
- Conduct regular customer follow-ups and maintain engagement.
- Handle customer complaints, feedback and service issues professionally.
- Build customer loyalty and encourage repeat purchases and referrals.
- Maintain accurate customer information in CRM/ERP systems.
- Coordinate with Sales, Store Operations and other teams to resolve customer requirements.
- Follow up on leads, enquiries, quotations and pending orders.
- Conduct customer satisfaction calls and collect feedback.
- Maintain customer databases and prepare CRM/MIS reports.




- Support promotional campaigns, customer events and loyalty programmes.
- Monitor customer satisfaction and identify opportunities to improve the customer experience.

Requirements
Excellent communication and interpersonal skills.
Strong customer-service and relationship-management abilities.
Valuable telephone etiquette and convincing skills.
Strong follow-up and coordination skills.
Ability to handle customer complaints and difficult situations professionally.
Customer-focused and service-oriented attitude.
Good knowledge of CRM/ERP, MS Excel and WhatsApp Business.
Ability to maintain customer records and prepare reports.
Strong problem-solving and multitasking skills.
Prior experience in Retail / Customer Relationship / Sales / Front Office will be preferred.
Preferred Experience

2–6 years of experience in:
- Retail Customer Relationship Management
- Customer Service
- Retail Sales
- CRM
- Fron

📌 Customer Relationship Manager (Madurai)
🏢 Smart Work Consultants
📍 Madurai