Description
KLDiscovery, a leading global provider of electronic discovery, information governance and data recovery services, is currently seeking an Assistant Manager, Hosted Services, for an exciting recent opportunity.
Under the direction of a Hosting Director, the Assistant Hosting Manager will provide direct management of a project management team. As such, the Assistant Hosting Manager will be responsible for the oversight, leadership, and development and coaching of all members of their team, consisting of Senior Litigation Data Analysts, Technical Project Managers and Hosting Team Leads.
The Assistant Hosting Manager will build and maintain relationships with clients supported by their team. In addition, this highly collaborative position will partner with internal support and development organizations to ensure comprehensive and efficient service is delivered to KLDiscovery’s clients. The Assistant Hosting Manager will also provide direct project level support including consultation, serving as an escalation point, and providing a load-balancing function during peak periods.




Responsibilities:
- Hosting quality – this is the absolute highest priority for the Hosting team. Management must oversee service delivery of all direct reports to ensure the best quality of project management and consultation is provided to our clients
- Team development – initiate proactive coaching opportunities to PM team members to strengthen skills and knowledge around client communication and interaction, client service delivery, internal workflows and technology, and team collaboration. The manager will provide constructive feedback and recommendations to team members as needed
- Support for team members – management will ensure Hosting team members are well supported, serving not only as an escalation point internally and externally, but also to aid team members in building the proper support structure around larger matters and in situations where case coverage will be needed f

📌 Assistant Manager, Hosted Services (India)
🏢 KLDiscovery
📍 India