At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career prospect that will light a fire within you.

So, what’s the role all about?

Client Services Project Manager is a trusted advisor to NiCE’s customers and will provide both proactive and reactive post-implementation support ensuring alignment with the Customer’s priorities and NiCE’s business objectives. The PM is responsible for maintaining a strategic relationship across all client business units influencing tactical activities to drive service excellence for designated accounts. The PM is required to be a subject matter expert in the NiCE Solutions deployed at their designated clients and ensure maximum value is achieved from the NiCE solution. You will be the primary interface between the Customers and NiCE’s support organizations while managing critical issues, problems and requests related to escalations and missed expectations.





How will you make an impact?
- Overall responsibility throughout the project lifecycle including Initiation, Data Acquisition, Configuration, Data Validation, UAT, Tuning and Deployment phases.
- Manage all project tasks including schedules, budgets, and resources, to ensure that quality solutions are delivered within time and cost constraints.
- Establish relationships and effectively communicate with key members of client team including business users and management personnel.
- Prepare project status reports and presentations to keep management, customers and others informed of the project status and issues.
- Develop, implement and maintain standard practices for client implementations aligned with the PMs operating model
- Communicate and advocate customer requirements and concerns to product management team, R&D; and other internal stakeholders
- Create & manage project plans. Define pro

📌 Senior Specialist Project Manager, Actimize (Pune)
🏢 NICE
📍 Pune