The Prospect
The Senior Manager, Emergency Response & Business Continuity leads TELUS Digital's global emergency response and business continuity function, overseeing a regional team of 15+ professionals responsible for coordinating emergency response, crisis management, and business continuity efforts across 80,000+ team members in 30+ countries. This role establishes strategic direction, manages Global EMOC (Emergency Management Operations Center) incidents, and ensures organizational resilience through proactive planning, rapid response coordination, and continuous improvement.
The Senior Manager builds and leads a distributed team operating across Americas, Europe/EMEA, and Asia Pacific regions, with specialized enterprise BC planners and program management support.
Key Distinction: This role coordinates and enables emergency response—it does not execute technical solutions. The Senior Manager convenes cross-functional leaders, facilitates critical decisions, and ensures coordinated action. Functional experts (Operations, NOC, Security, Facilities, HR)



resolve incidents; EMOC orchestrates the response.
Reports to: Director
Direct Reports : 5
Travel: 25-30% (regional site visits, stakeholder engagement, incident response)
Work Schedule: Standard business hours with on-call availability for Global EMOC incidents

Location : Noida, Hybrid

Key Responsibilities & Competencies
● Lead Global EMOC activation for multi-region emergencies; facilitate rapid decision-making and coordinate cross-
functional crisis response across all stakeholders
● Build and develop high-performing ER& BC team; hire, coach, and manage Regional Leads and Planners with sustainable coverage models
● Oversee global BCP program; drive site/country-based BC planning transition and ensure all major sites maintain current plans with enterprise standards
● Partner with Operations, IT/NOC, and stakeholders on recovery strategies and enterprise BC planning for critical systems
● Drive annual BCP dr

📌 Senior Manager (Noida)
🏢 TELUS Digital
📍 Noida