Job Summary

We are looking for a Global Field Service Operations Manager with a strong background in IT recruitment/staffing and field service operations to manage global field support resources, service delivery, workforce coordination, and customer requirements across multiple regions.

The role requires strong experience in resource management, recruitment, vendor coordination, SLA management, and operational delivery. The ideal candidate will work closely with customers, field engineers, recruiters, vendors, and internal delivery teams to ensure timely and effective field service coverage.

Key Responsibilities
Manage global field service operations and technical workforce across multiple countries and regions. Work with recruitment teams to source, screen, onboard, and deploy field engineers and IT support resources based on customer requirements. Understand technical requirements and identify suitable resources for L1/L2 IT Support, EUC, Network, Data Center, Field Engineer, and infrastructure support roles. Coordinate engineer availability, skills, locations, shifts,



travel, and deployment schedules. Manage field-service vendors, subcontractors, and staffing partners globally. Monitor SLA, response time, resolution time, engineer utilization, service quality, and customer satisfaction. Handle escalations related to engineer availability, delayed dispatches, service quality, and resource gaps. Maintain a global database of engineers, contractors, vendors, and technical resources. Partner with HR/recruitment teams to maintain an active talent pipeline for critical and recurring field service requirements. Review CVs and conduct initial technical/functional screening where required. Negotiate contractor/vendor rates and support cost-effective resource deployment. Coordinate background checks, onboarding, compliance, contracts, and documentation for deployed resources. Prepare operational reports covering open requirements, resources deployed, SLA performance, u

📌 Global Fso Manager (Chennai)
🏢 TECEZE
📍 Chennai