Company

RNTBCI PL

Job Description

We are looking for an experienced 5-7 years of experience SuccessFactors Integration Technical Engineer to provide Level 3 (L3) support, operational excellence, and technical leadership for a complex global HR integration landscape. The role is heavily focused on ensuring the stability, performance, and continuous improvement of integrations connecting SAP SuccessFactors with enterprise and third-party platforms.
The successful candidate will possess deep technical expertise in SAP BTP Integration Suite, Business Integration Builder (BIB), and Google Cloud Apigee, serving as the highest level of technical escalation for critical incidents, complex troubleshooting, root cause analysis, performance optimization, and architectural improvements.
This position requires hands-on technical capability combined with a solid operational mindset, ensuring business-critical HR integrations meet agreed service levels and support a global workforce.

Key Responsibilities
L3 Support & Service Operations (Primary Focus)




- Act as the highest technical escalation point (L3) for complex SuccessFactors integration issues.
- Lead troubleshooting and resolution of critical production incidents impacting HR business processes.
- Perform detailed root cause analysis (RCA) and implement permanent corrective actions.
- Analyze integration logs, monitoring alerts, API transactions, message payloads, and middleware processing errors.
- Coordinate incident resolution across SAP, cloud providers, vendors, and internal support teams.
- Maintain integration service availability and ensure compliance with SLA and KPI commitments.
- Drive reduction of recurring incidents through automation, monitoring enhancements, and platform optimization.
- Support major incident management activities and provide technical leadership during crisis situations.
- Participate in on-call support and critical business event coverage as required.

SAP BTP Integration Support
Collab

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