Overview
Bella & Bona is a venture-capital-backed food-tech company offering a workplace food program that employees enjoy every day.

We are building a category-defining company at the intersection of food, operations, and technology. As we scale, delivering an exceptional customer experience - reliably and efficiently - becomes even more critical.

To support this, we are looking for a Customer Support & Automation Specialist (German Speaker) who will take full ownership of our customer support operations.

This is not a traditional support role.

You will design and run the systems that ensure thousands of employees receive their lunches smoothly every day, while office champions and HR teams experience a professional, responsive, and reliable service.

You will be responsible for building a world-class support operation that is quick, structured, automated, and scalable.

This role is designed for someone who combines operational rigour, process thinking, and technical curiosity with the ability to execute quickly in a demanding environment.

Your mission




As Customer Support & Automation Specialist, your mission is simple:

Ensure every Bella & Bona customer interaction is handled quickly, clearly, and efficiently - while continuously improving the systems behind it.

You will manage end-to-end customer support across two key groups:

1. End Users (Employees ordering lunch)

Handling daily operational topics such as:
- Delivery timing
- Order issues
- Food quality feedback
- Packaging (Vytal containers)
- Platform questions and ordering issues

2. Champions (Office Managers / HR / Admins)

Managing operational and account-related topics such as:
- Invoicing questions
- Delivery schedule changes
- Reporting and order insights
- Program setup and adjustments
- Operational escalations

But the role goes far beyond answering tickets.

You will design the processes, automations, and tools that make support scalable.

Your focus will be on:
- Structuring and optimizing

📌 Customer Support (India)
🏢 Bella & Bona
📍 India