Incident Manager
Location: India, Mumbai
The Agfa-Gevaert Group develops, manufactures and distributes an extensive range of analogue and digital imaging systems and IT solutions, mainly for the printing industry and the healthcare sector, as well as for specific industrial applications. Although the company generates its entire turnover in business-to-business markets, it also contributes to everyday life around the world. Whenever you read a newspaper or visit a hospital, Agfa technology is often involved behind the scenes. The Agfa-Gevaert Group strives to be the partner of choice for imaging and information systems by delivering innovative technology, high-quality solutions, and sustainable business practices. Agfa’s headquarters and parent company are located in Mortsel, Belgium.
About the Role:
Agfa is looking for an experienced and service-oriented Incident Manager to join its Global IT (Information & Communication Systems) organization. In this role,
you will be responsible for leading the incident management process and ensuring the rapid restoration of IT services when disruptions occur. You will play a critical role in minimizing business impact, coordinating cross-functional resolution activities, and driving continuous improvement across the IT service landscape.
As a key member of the IT Service Management organization, you will collaborate closely with internal teams, managed service providers, and business stakeholders worldwide to ensure effective incident response, SLA compliance, and clear communication during both standard and major incidents.
About You (Skills Required):
- You excel in high-pressure situations and have the ability to coordinate multiple teams while maintaining transparent and effective communication. You combine a process-driven mindset with strong stakeholder management capabilities and a commitment to service excellence.
You possess:
- Excellent communication and stakeholder management skills.
- Strong coordination and facili
📌 Incident Manager (Mumbai)
🏢 Agfa
📍 Mumbai