At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Broadridge Trading & Connectivity Solutions (BTCS) is seeking a customer-focused, technically capable professional to join our Customer Success team. This role is ideal for someone with 3–4 years of experience in the institutional brokerage ecosystem who understands Indian financial markets, trading workflows, and the technology that supports them.
As a Customer Success Technical Account Manager, you will serve as a strategic technical partner to clients using Broadridge trading platforms. You will help clients onboard successfully, adopt and optimise platform capabilities, overcome technical challenges, and realise sustained business value from their Broadridge solutions.
Key Responsibilities
- Build trusted, long-term relationships with assigned clients and act as their primary technical advisor.




- Develop a strong understanding of each client’s business objectives, operating model, trading workflows, and technical workplace.
- Drive adoption, optimisation, and value realisation across Broadridge solutions, identifying opportunities for broader usage and growth.
- Partner with Customer Success Managers and internal stakeholders to develop and execute account success plans aligned to client priorities.
- Identify, manage, and help remove technical barriers that may affect adoption, satisfaction, retention, or operational readiness.
- Advise clients on platform capabilities, integrations, upgrades, solution best practices, and effective usage.
- Monitor technical account health, proactively identifying risks, trends, service-improvement opportunities, and areas for expansion.
- Lead regular technical account reviews covering platform performance, current initiatives, roadmap alignment, and recommendations.
- Coordinate with Product Delivery, Produc

📌 Technical Account Manager (Mumbai)
🏢 Broadridge
📍 Mumbai