Operations Engineer III - India, Chennai - Hybrid, Office-Based
ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.
As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.
We are currently seeking an EUC Engineer III to join our diverse and high‑performing IT Operations team. As an EUC Engineer III, you will act as a senior technical leader responsible for the design, stability, and continuous improvement of enterprise endpoint and virtual desktop platforms.
In this role, you will own engineering decisions across contemporary endpoint management, VDI, and EUC services, using data‑driven insights to improve reliability, security, and user experience. You will apply strong analytical, communication, and problem‑solving skills to lead complex incidents, guide technical strategy, and support business‑critical EUC services at scale.
What You Will Be Doing:
- Lead the engineering, operation, and continuous improvement of enterprise EUC platforms including Intune, MECM/SCCM, Citrix Virtual Apps & Desktops, Jamf, Group Policy, and supporting AWS components.
- Act as technical lead during major EUC and VDI incidents, driving diagnosis, resolution, and measurable preventative remediation.
- Define secure configuration baselines, compliance standards, and build quality metrics using modern endpoint management frameworks.
- Use operational data and KPIs to drive decisions, identify risks, influence roadmap priorities, and support capacity planning.
- Strengthen endpoint security posture through Conditional Access, Defender, OS hardening, and compliance policy enforcement.
- Own complex change deployments, ensuring proper validation, documentation, and adherence to IT change and governance processes.
- Produce high‑quality runbooks, standards, dashboards, and d
📌 Operations Engineer III (Chennai)
🏢 IRE
📍 Chennai