About the Job:

The Red Hat Training and Certification team is seeking a customer-focused, data-driven, and results-oriented qualified to join the RHLS Engagement team. This role is responsible for using data, analytics, and business insights to drive customer engagement, increase consumption, and support renewals for Red Hat Learning Subscription (RHLS) customers throughout the post-sale lifecycle. The role combines data science, business analysis, and customer engagement, requiring the ability to translate business and customer needs into data-driven solutions and actionable insights. The individual will work closely with RH data teams, regional sales leaders, sales teams, and cross-functional stakeholders globally to understand business requirements, integrate data from multiple sources, and develop scalable reporting, models, and monitoring mechanisms to track RHLS consumption and engagement metrics.

What You Will Do:
- Establish regular touchpoints with internal stakeholders to understand learning progress, identify adoption challenges, maximize the value of RHLS subscriptions,



and communicate key findings to relevant stakeholders.
- Collect, integrate, and analyze data from multiple internal sources to develop a comprehensive view of customer engagement, learning consumption, subscription health, and renewal readiness.
- Build and maintain analytical models, reports, dashboards, and automated monitoring mechanisms to provide leadership and regional teams with visibility into consumption patterns, engagement trends, and key business metrics.
- Partner with sales teams, RH data teams, and other internal functions to gather inputs and business requirements, translate them into data and analytics solutions, and implement initiatives that improve learning consumption.
- Leverage SQL, Python, and machine learning techniques to integrate data sources, build scalable data solutions, and develop tools that enable automated and data-driven decision-making.
- Continu

📌 Business/Data Analyst (Bengaluru)
🏢 Red Hat
📍 Bengaluru