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The Service Delivery Manager (HR Operations, including HCM AMS and related non-AMS services) is accountable for end-to-end service delivery across the HR Operations domain. The scope combines the business operations of employee lifecycle administration with Application Management Services (AMS) for the company HCM landscape and the related services outside AMS that are required to deliver complete, stable, and effective HR Operations outcomes. The role integrates HR process delivery, application support, service-provider performance, controls, data quality, and continuous improvement through a retained-outsourced operating model.

Your Impact:

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End-to-End Service Ownership: Own end-to-end service delivery for the HR Operations domain, including employee lifecycle administration,



organizational and personal data transactions, HR case and request fulfilment, employee and manager support, and the enabling HCM services. Ensure the combined HR Operations, HCM AMS, and related non-AMS service landscape meets agreed quality, availability, timeliness, compliance, control, and employee-experience expectations. Maintain transparent end-to-end accountability across retained HR teams, outsourced HR Operations, HCM AMS, related non-AMS providers, HRIS product owners, and other resolver groups, without assuming ownership of policy design or business data ownership assigned elsewhere.

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HCM AMS and Related Non-AMS Service Management: Govern HCM AMS delivery, including incidents, service requests, defects, problem management, application monitoring, maintenance, minor enhancements, releases, and operational support within the contracted AMS scope. Govern the related non-AMS services needed for complete HR Ope

📌 Service Delivery Manager (Bengaluru)
🏢 Agco
📍 Bengaluru