Role: Associate / Executive HR Services

Experience: 0 - 3 Years

Education: Master's in Human Resorce management

Location: Trivandrum, Kerala

Shift : Adaptable to work in shifts

Role Purpose

Provide Level 2 operational and technical support for SuccessFactors-related HR services, ensuring accurate and timely resolution of cases, effective stakeholder communication, and adherence to defined service-level and quality standards.

Key Responsibilities
- Handle SuccessFactors Level 2 queries and service requests, including standard and moderately complex cases, within agreed timelines.
- Investigate issues, validate data, identify root causes, and provide clear resolution updates or escalate complex matters to the appropriate SME or technical team.
- Process and track cases through ServiceNow or the applicable case-management tool, ensuring complete, accurate, and jargon-free case notes.
- Perform data validation, reconciliation, analysis, and reporting using MS Excel.
- Collaborate with team members, SMEs, HR stakeholders,



and customers to drive cases to closure and minimize repeat issues.
- Follow process documentation, controls, data-privacy requirements, quality checks, and established governance standards.
- Support continuous improvement, standardization, knowledge sharing, and training of new or existing team members.
- Monitor open items proactively and communicate risks, delays, dependencies, and required actions in a timely manner.

Required Qualifications and Experience
- MBA in Human Resources.
- 0–3 years of experience in HR operations, HR shared services, HR systems support, SuccessFactors operations, or a comparable role.
- Strong technical orientation, analytical ability, and interpersonal skills.
- Flexibility to work in shifts based on business requirements.

Technical and Functional Skills
- Strong MS Excel skills, including data validation, lookups, PivotTables, logical formulas, data cleaning, reconciliation, and reporting.
- Sound knowledge or h

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