Work Flexibility: Hybrid

What you will do:
Technical Responsibilities:
• Lead day-to-day operational coordination for assigned data operations processes, services, and governance routines.
• Support implementation of operational processes, service management practices, and performance measurement frameworks.
• Develop and maintain operational KPIs, scorecards, service metrics, issue logs, and performance reporting for leadership review.
• Coordinate continuous improvement activities focused on process efficiency, automation opportunities, and operational consistency.
• Partner with Delivery, Product Management, Analytics, Platform, and Governance teams to resolve operational issues and improve execution.
• Facilitate service reviews, operational checkpoints, escalation follow-ups, and cross-functional working sessions.
• Support operational readiness activities for new data capabilities, including transition checklists, documentation, support handoffs, and runbook maturity.
• Maintain standard operating procedures, controls evidence, service documentation,



and process guidance for assigned areas.
• Analyze operational data to identify trends, risks, dependencies, and improvement opportunities.
• Ensure assigned processes align with enterprise governance, risk management, security, privacy, and operational control expectations.
• Coach analysts and contributors on data operations practices, reporting standards, and continuous improvement methods.
Knowledge and Capabilities:
• Creates a collaborative team workplace and works effectively with stakeholders across functions and geographies.
• Demonstrates sound judgment, tact, and follow-through when coordinating complex operational issues.
• Drives results by tracking action items, clarifying ownership, and escalating blockers in a transparent manner.
• Influences peers and partners through data-driven recommendations and practical improvement plans.
• Builds productive relationships across Delivery, Product Manageme

📌 Manager, EDT Data Operations (Gurugram)
🏢 Stryker
📍 Gurugram