Role
GM – IP Performance
Job Level/ Designation
M3/GM
Function / Department
SNOC
Location
Pune
Job Purpose
Lead and drive end-to-end IP Network Performance Management across PAN India network operations to ensure superior customer experience, service availability, network stability, and operational excellence.
The role is responsible for defining performance strategies, governing IP/MPLS network KPIs, driving automation and analytics initiatives, managing service performance across multiple technology domains, and leading transformation programs aligned with business and customer objectives. The incumbent will work closely with Operations, Planning, Engineering, Transport, Core, IT, Managed Service Partners, and Technology Vendors to optimize network performance and deliver best-in-class service experience.
Key Result Areas/Accountabilities
1. IP Network Performance Leadership
- Own PAN India IP/MPLS network performance governance and strategy.
- Ensure achievement of network availability, latency, throughput, utilization, congestion, and service quality targets.
- Drive proactive performance monitoring and predictive analytics for IP network infrastructure.
- Establish performance benchmarks and continuous improvement programs.
2. Service Experience & Customer Excellence
- Monitor and improve customer-affecting IP KPIs.
- Drive root cause analysis and corrective actions for recurring network issues.
- Ensure optimal service quality across Mobility, Enterprise, Transport, Cloud, and Digital Services.
- Lead initiatives focused on enhancing experience and service assurance.
3. Performance Analytics & Automation
- Develop AI/ML-driven analytics frameworks for proactive network management.
- Drive automation of performance reporting, KPI dashboards, anomaly detection, and trend prediction.
- Implement advanced observability, analytics, and visualization platforms.
- Leverage data-driven insights for network optimization and capacity planning.
4. Network
📌 GM - IP Performance (India)
🏢 VIL
📍 India