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Your day at NTT DATA
The Senior Manager, Managed Services Operations is a senior management role, responsible for operating within a Region/Country or Services function and is accountable for service delivery at the highest level thereby ensuring client satisfaction and the successful continuance of business operations within the organization.
The primary objective of this role is to ensure contracted Managed Services outcomes are delivered to the client and assists with the planning, building and supporting of delivering managed services to meet business objectives.
Key responsibilities:
- Proactively monitors and drives service delivery to clients.
- Manages client incidents by investigating and providing solutions that help solve client problems as escalated by team leaders and engineers.
- Works with client delivery teams to evaluate regional client reviews to ensure proactive incident management at client sites.
- Ensures that the standard client information repository related to technology, operations manuals is current and accurate.
- Creates and maintains a comprehensive list of client requirements, the scope of deliverables, technology and the delivery model.
- Runs the managed services operations in alignment with the service management service operations (SMSO) process, delivering promised outcomes to clients.
- Provides operational support and continuous service improvement post client handover from Technical Services (or other) teams.
- Plans and implements training and development initiatives for direct reports.
- Engages with clients for technical operations as part of routine operations.
- Plans and implements key service improvem
📌 Project Manager (Mumbai)
🏢 NTT
📍 Mumbai