About position:

A responsible person who manages vendors, contracts, audits, risks, and compliance for CX platforms while monitoring performance, SLAs, KPIs, security, and regulatory requirements.

What you’ll do:
- Own vendor and provider governance across the CX platform portfolio.
- Manage the contract lifecycle, obligations, renewals and performance follow-up.
- Coordinate audit preparation, evidence collection and remediation tracking.
- Run governance forums and steering boards with explicit decisions and actions.
- Drive risk, compliance and control management with Audit, Security, Legal and Procurement.
- Maintain oversight of SLAs, KPIs, SOC reports and regulatory evidence.

What makes you a positive fit:
- Relevant degree with minimum experience of 5+ years in technology governance, provider management or IT service management.
- Strong expertise in governance, risk and compliance frameworks.
- Proven vendor, contract and service-performance management capabilities.
- Hands-on experience with audits, controls, evidence and remediation follow-up.




- Excellent stakeholder management, communication and negotiation skills.
- Structured, accountable and comfortable working across global teams.

Some perks of joining Henkel:
- Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
- Diverse national and international growth opportunities
- Globally wellbeing standards with health and preventive care programs
- Gender-neutral parental leave for a minimum of 8 weeks
- Employee Share Plan with voluntary investment and Henkel matching shares
- Best-in-class Group Medical Insurance policy covering employee, spouse and up to 2 children
- Competitive accident and term life policies for up to 3 times annual gross salary Progressive OPD policy of INR 30,000 for employee, spouse and up to 2 children

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of

📌 Senior Platform Governance Manager (Bengaluru)
🏢 Henkel
📍 Bengaluru